At m8pools, your privacy is more than a legal obligation — it is a genuine commitment to every member. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our Privacy Commitment
Data Protection Principles
We take your data security seriously. Here is how we ensure every piece of your personal information stays protected.
All your personal and financial data is protected using industry-standard 256-bit SSL encryption technology. Data transmitted between your device and m8pools servers cannot be intercepted or read by any third party under any circumstances.
You have full control over your personal data at m8pools. At any time, you may request to view, amend, or delete your data. We believe members should know what we hold and be able to act on it with ease.
Your data is stored in data centres equipped with multiple layers of physical and digital security. Server access is strictly limited to authorised personnel who have undergone rigorous background checks.
M8pools has never sold, rented, or traded your personal data to any third party for marketing purposes, and never will. Your data belongs to you, and we respect the trust you place in us.
All data management practices at m8pools are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We stay up to date with the latest regulatory developments to ensure your rights as a user are always upheld in accordance with the law.
In the event of any incident involving your data, m8pools will notify you within 72 hours. We do not withhold information and remain fully transparent about how we handle such situations in the best interests of our members.
Welcome to the m8pools Privacy Policy. This document clearly and transparently explains how m8pools ("Platform", "We") collects, processes, stores, and protects your personal data when you register, log in, or use any service on our platform. This Privacy Policy takes effect from 1 January 2026 and applies to all users accessing the m8pools website, mobile app, and all our communication channels. Your continued use of the platform constitutes your full agreement to this policy.
M8pools is an online sports betting and casino platform operating in Malaysia, offering a wide range of gaming options including virtual sports, Malaysia Super League football, EPL, badminton, e-sports, roulette, table games, and slots. We are deeply committed to protecting the privacy of every user.
M8pools has appointed a Data Protection Officer responsible for ensuring all data management practices comply with Malaysia's PDPA 2010. You may reach them by email at support@m8pools.com for any queries relating to your data privacy.
This Privacy Policy applies to:
M8pools never sells your personal data to any third party for marketing or commercial purposes. Your privacy is our priority, not a revenue stream.
M8pools only collects data that is genuinely necessary to provide you with a quality and secure service. Below are the categories of data we collect:
| Data Type | Example | Purpose |
|---|---|---|
| IP Address | 203.xxx.xxx.xxx | Security & fraud detection |
| Device type | Samsung Galaxy, iPhone | User experience optimisation |
| Web browser | Chrome, Safari, Firefox | Technical compatibility |
| Approximate location data | Kuala Lumpur, Selangor | Malaysia region verification |
| Activity logs | Logins, bets, messages | Security audit & support |
Every piece of data we collect has a clear and legitimate purpose. m8pools uses your personal data only for the following purposes:
Your data is used to create and manage your m8pools account, including the identity verification (KYC) process required under Malaysian law for online betting platforms. This keeps your account secure and ensures only you can access it.
Your financial information is required to process deposits and withdrawals smoothly via supported Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. All transactions are processed with full security.
Technical data such as IP addresses and activity logs are used to detect and prevent fraudulent activity, money laundering, multi-account usage, and other security threats that could compromise the platform and our members.
We use your email address and phone number to:
In certain circumstances, m8pools may be required to share data with the relevant Malaysian authorities, such as the Royal Malaysia Police (PDRM) or the Companies Commission of Malaysia (SSM), if directed by a court order or by law. m8pools will fully comply in such cases.
M8pools does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in the course of operating the platform, we may share limited data with the following parties:
To process deposit and withdrawal transactions, limited financial data may be shared with approved payment service providers such as Touch 'n Go eWallet, DuitNow, GrabPay, and local Malaysian banks. All providers are held to strict security standards.
Third-party game software providers that supply slots, Live Casino, and table games on the m8pools platform may receive the minimum data required to load games and record results. This data is limited to anonymous user IDs only, not full identity information.
M8pools will disclose your data if required by Malaysian law, a court order, or a lawful request from a law enforcement agency. We will notify you should such a disclosure occur, unless prohibited by law.
All third parties that share data with m8pools are bound by strict data confidentiality agreements and are required to comply with Malaysia's PDPA. We do not permit any third party to use your data beyond the agreed scope.
M8pools continually invests in the latest security technologies and procedures to ensure your personal data is always protected against unauthorised access, loss, or damage.
Only m8pools staff who require access to your data to carry out their duties are permitted to do so. All access is logged, monitored, and subject to the principle of least privilege.
In the event of any data breach that may affect your rights and freedoms, m8pools is committed to notifying you within 72 hours of becoming aware of the incident, in line with international data protection best practices.
M8pools uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device.
| Cookie Category | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login verification, session security, core platform functions | Session only |
| Preference Cookies | Save language preferences, display settings, and game preferences | 1 year |
| Analytics Cookies | Understanding how users interact with the platform to drive improvements | 6 months |
| Marketing Cookies | Relevant promotional content (with your consent only) | 30 days |
You can manage or delete cookies at any time through your web browser settings. Please note that disabling essential cookies may affect the functionality of the m8pools platform, including your ability to log in to your account.
M8pools does not use cookies to track your activity on other websites outside our platform. We only collect data related to your use of the m8pools platform itself.
Under Malaysia's PDPA 2010 and data protection best practices, you have the following rights regarding your personal data that we hold:
Request a copy of all personal data we hold about you
Correct any inaccurate or incomplete information in your account
Request deletion of your personal data under certain circumstances
Object to the processing of your data for direct marketing purposes
Receive your data in a machine-readable format
Request restriction of your data processing in certain situations
To submit any request relating to your data rights, contact m8pools' Data Protection Officer by email at support@m8pools.com and include the following:
M8pools will process your request within 21 working days from the date we receive your complete request.
M8pools retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by Malaysian law.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account | Operational service requirements |
| Financial transaction records | 7 years after transaction | Malaysia tax & audit legal requirements |
| KYC & identity records | 5 years after account closure | Malaysia AMLA Compliance |
| Communication logs | 2 years | Dispute resolution |
| Technical data & access logs | 90 days | Security audits |
| Analytical cookies | 6 months | Platform improvements |
Once the retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to you personally.
The m8pools platform is strictly for individuals aged 18 years and above only. We do not knowingly collect or process personal data of children under the age of 18.
Should we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. If you believe your child has registered on our platform, please contact us immediately at support@m8pools.com.
M8pools employs an age verification system during registration. Any attempt to register using false age information is a serious breach of our Terms & Conditions and may result in legal action.
If you have any questions, concerns, or complaints regarding m8pools' Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly:
You may also refer to the Frequently Asked Questions (FAQ) us or the Responsible Gaming for more information about your security and privacy at m8pools.
M8pools reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. You will be notified of any material changes via your registered email or in-platform notification at least 14 days before they take effect. Continued use of the platform after the effective date constitutes your acceptance of the updated Privacy Policy.
Your personal data is fully protected at m8pools. Enjoy a safe, fair, and rewarding Sports Betting, slots, and Live Casino experience with our Malaysian member community.